Frequently asked questions

How fast will I feel cooler?

Most customers feel a noticeable difference within 60 seconds on the Cooling Necklace when it's been chilled. The Pocket Cooler provides instant airflow. The Sleep Set is designed to keep the "cool side" cool through the night.

How do I re-chill the Cooling Necklace?

Place it in the refrigerator for 15–20 minutes, or in cold water for a few minutes. No batteries or charging required.

Is this a medical device?

No. CoolCalm products are comfort accessories for cooling relief. They are not intended to diagnose, treat, cure, or prevent any disease. If you have questions about menopause symptoms, please speak with your healthcare provider.

How long does shipping take?

Orders typically process in 1–2 business days and arrive in 7–12 business days within the United States. You'll receive tracking as soon as your order ships.

What's your return policy?

We offer a 30-day satisfaction guarantee on unused items in original packaging. See our Returns page for details.

Can I wear the necklace in public?

Yes — it's designed to look like a sleek accessory, not a medical device. Many customers wear it at work, while traveling, and during daily errands.

Do you ship internationally?

Currently we ship to the United States. International expansion is coming — join our email list for updates.